2000+ Seat Capacity
Backup operational centers in 4 different cities
1600+ Employees
Young, dynamic and fast operation staff
Business Partner
Operations management that provides solutions tailored to customer needs
10+ years of Experience
Solution partnership with leading brands in the sector
About Us
Enerji Telekom and its subsidiaries, which have been providing Call Center and Customer Experience
solutions for
over 10 years, have merged under the roof of CXALL and are serving many leading brands in
their sector
with 4 locations and 1600+ customer representatives.
We provide Call Center XPO (Experience Process
Outsourcing) services to innovative, fast and end-to-end customer experience-oriented companies.
CXALL; is a formation that has strengthened its muscles to solve the customer experience and difficult
sales processes
of growing organizations by partnering with innovative and technological companies.
With a team of 1600+ people in our Sivas, Tokat, Osmaniye and Istanbul locations in a total area of 12
thousand m2;
Telecommunication,
Fuel, Fintech, Automotive, E-Commerce, Marketplace, Retail, Health, Insurance and many more
corporate
companies,
experience and Customer Service solution partnership.
Our Services
We offer customized solutions in Call Center BPO solutions. We create end-to-end designs that are suitable for your business and operations.
Inbound
We provide a professional communication center service with our competent teams by determining the most appropriate technology, infrastructure and process to provide a flawless customer experience. We determine the appropriate customer representatives for the operation of a successful customer experience process, and with training and management processes specific to the service subject, we provide services to your customers as home and office workers with a professional team, ensuring high customer satisfaction and loyalty.
Outbound
With the advanced tools we have developed for your company's expectations, preliminary analyses and our offered sales groups, the density contribution share of your income. With the solutions we offer in Sales, Customer Satisfaction, Recovery and Collection searches, we briefly manage all the details that will create and increase income for your company.
Social Media
We monitor and respond to comments from your customers' social media channels from a single platform. We manage your brand on your behalf on all social networking sites, working to attract the attention of as many people as possible from your social media channels.
Technology
We provide a competent call center service by determining the most suitable technology, infrastructure and process for our business. We take customer satisfaction to the highest level with our innovative software solutions and increase your efficiency. We provide fast, secure and uninterrupted service with our cloud-based systems. Take your business one step further with our technology.
Telesales
We offer our telesales services with innovative tools that we have developed according to your company's expectations. Our expert team helps you increase your sales by establishing effective and efficient communication with your customers. Reach your target audience directly with our personalized sales strategies and analytical data, and maximize your sales potential.
Web Chat Services
We monitor and instantly respond to comments from your customers' social media channels from a single platform. Thanks to our web chat services, we increase customer satisfaction by communicating quickly and effectively. By providing 24/7 support, we ensure that we are with you at all times. Build an uninterrupted connection with your customers in the digital age.
Customer Service
We provide competent customer service by determining the most appropriate technology, infrastructure and process to provide a flawless customer experience. Our trained and experienced representatives produce immediate and effective solutions to all kinds of customer demands. With our quality and consistent service approach, we take customer satisfaction to the highest level. Add value to your customers and increase loyalty.
We offer our e-mail services with innovative tools that we have developed according to your company's expectations. Thanks to our professional e-mail management system, we establish fast and effective communication with your customers and respond to their requests in the shortest time possible. Increase customer interaction and ensure satisfaction with automatic response systems and personalized e-mail campaigns.
Operation Analysis
Technological Integration
Location Preparation
Recruitment
Training
Process and Operation Training
With over 10 years of experience in experience design,
We determine your brand's awareness and maturity level in the field of customer experience by redesigning
and
improving the experience at customer touchpoints.
In the first step, we evaluate your brand's current status and goals,
and work together to plan the actions you need to create a unique experience across all channels.
We measure the effects of these actions on critical performance indicators such as customer satisfaction and
loyalty,
and reveal the economic value of the work.
Thus, customer experience becomes an integral part of your company culture.
Facility Management
In call center facility management, we offer our customers a comprehensive solution to manage every aspect of their facilities...
Location Management
Our management team is our most valuable asset and is committed to shaping the future of our company with their expertise, experience...
Technology
As an alternative to conventional call center solutions, we offer a platform equipped with voice recognition technology and artificial intelligence...
Are You Ready to Create Next Generation Customer Experiences?
For customer experiences and growth-oriented solution partnerships
Locations
İstanbul
Tokat
Sivas
Osmaniye
CXALL is an organization that provides call center services. The company's headquarters is located in Kadıköy, Istanbul.
Working Hours
09.00 - 17.00
Kozyatağı, Şht. İlknur Keleş Sk. Hüseyin Bağdatlıoğlu İş Merkezi Kat:5 Daire:10, 34742 Kadıköy/İstanbul
CXALL is an organization that provides call center services. The company's headquarters is located in Kadıköy, Istanbul.
Working Hours
09.00 - 17.00
Karşıyaka, Orhangazi Cd. No:136, 60230 Tokat Merkez/Tokat
CXALL is an organization that provides call center services. The company's headquarters is located in Kadıköy, Istanbul.
Working Hours
09.00 - 17.00
Mevlana, Kumlu tarla sokak No:2, 58000 Merkez/Sivas
CXALL is an organization that provides call center services. The company's headquarters is located in Kadıköy, Istanbul.
Working Hours
09.00 - 17.00
Fakıuşağı, 80010 Osmaniye Merkez/Osmaniye